Prices on the Website
Prices for products sold are displayed in EUR (Euros) and do not include the cost of shipping. The cost of shipping depends on the shipping method selected by the customer.
Payment, Cart, and Order Placement
We currently accept any credit or debit card with a MasterCard, Visa and payments thru PayPal.
The customer must ensure that the billing address you supply, including phone numbers, are accurate. Failure to do this can result in a delay in delivery.
The customer adds products to the cart by clicking the “Add to Cart” button. Adding something to the cart does not constitute the customer’s obligation to make a purchase. The customer can change the contents of the cart by adding products or deleting them from it.
To place an order, the customer must press the “Place Order” button.
When placing an order, the customer selects a method of payment, as well as a shipping method. It’s important to verify that the inserted data is valid and that the items in the Cart are what the customer intended to add.
After placing an order, you will be taken to the payment gateway page. We do not store nor do we see your credit card information in our system. This will all be processed through the payment gateway service provider (PayPal or EveryPay).
The products are delivered properly when the order has been correctly placed. Upon paying for your order, a confirmation is sent to the email address specified by the customer.
We reserve the right to turn down an order if the price of the product is marked incorrectly, whether the error is from the manufacturer or from us. This means we can cancel a particular order after confirmation and payment if we discover there was an error in the price of a product. If this happens and your credit card has been charged, we will immediately credit your account with the same amount you were charged.
Product Shipping and Delivery
We will do our best to send your order to you within two business days. If it happens that the item is out of stock, or there are other delays, we will immediately (but not later than 48 hours) notify you via the email you provided.
We use the postal services of Omniva and Itella SmartPost. An email will be sent to notify you of the shipment of your order. A link will be provided in the email to allow you to track your order.
Once this email has been sent to you, it means your order has been shipped. But if your order was not delivered, please get in touch with us as soon as possible.
The cost of shipping is calculated in the checkout process. You can also calculate the shipping cost in the cart after adding all the items and hitting the “Calculate Shipping” button.
Duties and Customs
Please bear in mind that your local customs office may apply duty and/or other taxes to your order, depending on location. These additional costs are responsibility of the buyer and will not be refunded by Blake’n Blade Shave Shop. Please refer to your local customs office for more information.
Delivery Times
The delivery times below are estimates and vary based on your location and service availability.
Omniva Parcel Service (International) – 7-21 days
Omniva Parcel Machine (for deliveries in Estonia, Latvia, Lithuania only) – up to 2 days
Itella SmartPost (for local deliveries only) – up to 2 days
Pick-up point in Tallinn – please get in touch with us to arrange pick-up.
NB! Please see our FAQ page for the latest updates regarding deliveries and how are they impacted by the Coronavirus.
Free Shipping for Orders
For any order over €89, Blake’n Blade Shave Shop will offer free worldwide shipping.
Free international orders will be delivered using Omniva Parcel Service.
Free domestic deliveries within Estonia are sent using Itella SmartPost and Post24 or can be picked up at our pickup point in Tallinn.
Should you find a reason to return an order which was delivered via free shipping, and the total cost of the order is below €89, we will deduct the cost of delivery while refunding your order. This does not apply if you return the item to our pick-up point in Tallinn.
Cancelling Orders and Returns
You can cancel or change your order before it is dispatched from our warehouse. To cancel or change your order, get in touch with us as soon as possible.
We have the right to cancel the order if we haven’t received the payment within 3 days.
We want to ensure that our customers are always satisfied. Should the need for a return arise, contact us within 14 days of receiving your order. You can return the product within 30 days of receiving your order.
To return the product, send us an email that includes the number and date of your order. Please also specify the product name that you want to return and your contact details.
Returns can only be accepted if the product purchased is still in its factory form: the product has not been used, the package hasn’t been opened, and the seals are still in place and intact. We don’t give refunds to blade sampler products that have been slightly used.
The return policy cannot be applied to certain products, like those that are in a closed container or due to their nature, are not suitable to be returned. For example creams, balms, soaps or other similar products due to health and hygienic reasons.
After approval, your return will be paid back in full, including shipping costs, in less than 14 business days after receipt of the returned product.
The product must be returned to us within 14 days. The customer covers all expenses related to the return of the product, but no more than 10 EUR, except for cases when the product delivered is not what was ordered.
We will cover the expenses of a product return in the case that the product has defects that were impossible to detect upon visual inspection, and that did not occur when the package was opened, as well as if the product is not what was ordered.
Product Warranty
According to the Law of Obligations Act, the Client has a right to make claims within the period of 2 years from the moment the product was delivered. If a defect is detected within the first six months, it’s assumed it was already there when the product was purchased. The seller determines the nature of the defect.
If the defect is of a technological nature, the Client may request for the product to be repaired. If a repair is not possible, the Client may demand the product to be replaced. The Client can request a refund if a replacement is not possible within a reasonable period because a matching product is not available. (Law of Obligations Act (article 11, paragraph 222, page 1).
Most of the products we sell at Blake’n Blade Shave Shop come with a warranty, usually provided by the maker or distributor of the product. This means warranty is covered by the manufacturer or distributor and not Blake’n Blade Shop. When the need arises, we will provide any needed assistance in obtaining warranty service from a manufacturer. However, we shall not be held responsible if a manufacturer or distributor fails to provide the stipulated warranty service.