We are always here to help you! Below are some common questions we get and if you don’t find your answer here you are always welcome to send us a line or even better call us. We love to hear from you!
What is VAT and do I have to pay it?
VAT (Value Added Tax) is a tax that is applied to orders that are shipped within the European Union (EU). If you live outside of EU, the tax will be removed at the final stage of checkout.
Do you accept Visa or Mastercard?
Sure, you can pay using Visa, Mastercard or Paypal.
Where can I use my gift card or promo code?
After placing all your desired items to cart, click on the Cart link. Enter the gift card number or promo code to the „Coupon“ box and click „Apply Coupon“ button so that the code gets applied accordingly.
Do you store my credit card information?
No, we do not store any credit card information.
Do you offer International deliveries and how much does it cost?
Yes, we are happy to serve people all over the world. Our delivery costs are calculated based on the weight and delivery destination. After adding all your items to Cart click the „Calculate Chipping“ button to see the estimated delivery cost.
The final delivery cost is calculated after entering full address details.
How long does the delivery take?
Depending on where you live it can take up to 1-3 weeks when using standard mail.
3-5 days when using DHL Worldwide Express (International delivery)
1-8 days when using Itella SmartPost
Can I track my order?
All the packages are sent with a tracking code. When your order is dispatched, you will be sent an email with confirmation and a tracking code.
What shipping methods do you offer?
For domestic orders, we use Omniva or Itella SmartPost. For International deliveries, you can choose Omniva Parcel service. International orders are sent with tracking included.
For all free deliveries, we use Omniva or SmartPost. Free International shipments are sent by Omniva Parcel service that comes with tracking.